Privacy Policy

This privacy policy sets out how Pacific International Development Corporation Pty Ltd uses and protects any information that is held by Pacific International Development Corporation Pty Ltd. Pacific International Development Corporation Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

General

Pacific International Development Corporation Pty Ltd ACN 105 107 828 as trustee for the PIDC Trust (ABN 82 265 732 087) and its related entities (referred to in this document as we, us or our) recognises that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

Collection

Types of information collected

We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the goods and services you are seeking.

The kinds of information we typically collect include name, address, phone number, email address, date of birth, emergency contact details, bank account details, place and type of business, and other information relevant to providing you with the goods and services you are, or someone else you know is, seeking.

Method of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information about you from third parties acting on your behalf.

There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

Purpose of collection

The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect, use and hold your personal information if it is reasonably necessary for or directly related to the performance of our functions and activities and for the purposes of:

(a) providing goods and services to you or someone else you know;

(b) responding to your enquiries;

(i) establishing our relationship with you;

(ii) maintaining and managing our relationship with and communicating with you in the ordinary course of that relationship (including asking for feedback, and responding to feedback or complaints);

(iii) the fulfilment of any legal requirements; and

(iv) analysing our business operations, goods and services with a view to developing new or improved services or business operations;

(d) providing you with information about other goods and services that we and other organisations that we have affiliations with, offer that may be of interest to you;

(e) providing you with information relevant to your type of business or other area of expertise or interest; or

(f) contacting you to provide a testimonial for us.

Failure to provide information

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the goods and services you, or they, are seeking.

Internet users

Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.

Our website uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively.

Use and disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:

(a) our employees, contractors, consultants and other related entities who require the information to assist us with facilitating our internal business processes, providing you with information, goods and services, and with establishing, maintaining, managing or ending our relationship with you;

(b) third party service providers, who assist us in operating our business, and providing goods and services to you (including payment processors, information technology service providers, insurers and professional advisers such as lawyers, accountants and auditors) and these service providers may not be required to comply with our privacy policy;

(c) third parties to whom you have agreed we may disclose your information (for example, your authorised representatives);

(d) our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about goods and services and various promotions; and

(e) any other entity as otherwise permitted or required by law.

We may expand or reduce our business and this may involve the sale and/or transfer of control of all or part of our business. Personal information, where it is relevant to any part of the business for sale and/or transfer, may be disclosed to a proposed new owner or newly controlling entity for their due diligence purposes, and upon completion of a sale or transfer, will be transferred to the new owner or newly controlling party to be used for the purposes for which it was provided.

Disclosure of personal information overseas

We are not likely to disclose personal information about you overseas.

Security

We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access and correction

You may access the personal information we hold about you, upon making a written request. We will respond to your request within a reasonable period. We may charge you a reasonable fee for processing your request (but not for making the request for access).

We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will give you a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

If we refuse to correct your personal information, we will give you a written notice that sets out our reasons for our refusal (unless it would be unreasonable to provide those reasons), including details of the mechanisms available to you to make a complaint.

Complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.

If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at http://www.oaic.gov.au/privacy/privacy-complaints, to obtain the relevant complaint forms, or contact the Information Commissioner’s office.

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact us at:

Street address: Suite 1, Level 15 Corporate Centre One

2 Corporate Court
Bundall 4217, Queensland, Australia

Email address: enquiries@pacifiqcommunities.com.au

Telephone: 07 5500 4887

Website: www.pacifiqcommunities.com

For more information about privacy in general, you can visit the Office of the Information Commissioner’s website at www.oaic.gov.au.
Pacific International Development Corporation Pty Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20 September 2024..